Return & Refund Policy
At Ecomyard, your satisfaction is important to us. We provide exchanges or replacements for items that are damaged, defective, or incorrect upon delivery.
1. Eligibility for Return or Exchange
You may request an exchange or replacement if:
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You receive a damaged or defective product.
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You receive an incorrect item.
To qualify, you must:
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Contact us within 24 hours of receiving your order.
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Provide clear photos of the product and its packaging showing the issue.
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Ensure the item is unused, in its original packaging, and with all tags intact.
2. Items Not Eligible for Return or Exchange
We cannot accept returns or exchanges for:
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Products damaged due to customer misuse or mishandling.
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Items without original packaging or proof of purchase.
3. Exchange Process
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Contact our customer service via ecomyard@gmail.com within the specified time.
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Our team will review your request and arrange for the collection and replacement of the product if approved.
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In cases where a replacement is not available, we may offer a suitable alternative.
4. Contact Us
For any concerns or to initiate an exchange request, please contact our customer support team:
Email: Ecomyard@gmail.com
We aim to respond to all inquiries within 24 hours.